Returns Associate

Come work with us, not for us!

2nd Swing is a one of a kind, forward thinking, customer-centric golf retail company. Our employees are highly-valued, while working hard in a positive and supportive culture.  At 2nd Swing you will find:    

• Vast Exposure to the Golf Industry
• A Commitment to Total Well-Being
• Opportunities to Discover Your Fit and Make an Impact
• A Collaborative and Flexible Environment

Job Summary: 

As a Returns Associate you will be primarily responsible for expeditiously processing customer returns and refunds for our golfers. We are looking for a highly-skilled professional who strives to give every customer a great experience. 

Schedule: Part-time shifts are available Monday - Friday between 8:00 AM - 3:00 PM. Specific shifts and hours will be discussed during the hiring process.

Responsibilities:

• Receiving, unboxing, and reviewing the condition of online customer returns. 
• Processing customer returns and refunds within the stipulated timeframe.
• Manage inventory intake and re-onboarding of items.
• Identify condition changes and applicable restocking fees.

Required Qualifications:

• 1+ year experience in NetSuite or related ERP.
• Proficient in Microsoft Office, including Outlook, Excel, and Teams.
• Ability to multitask, handle varying daily priorities and meet deadlines consistently.
• Highly organized with the ability to prioritize in a fast-paced environment.
• Knowledge of the game of golf, golf equipment, and the desire for continued learning.

Compensation: $16 - $18 per hour, based on previous experience