Key Account Customer Service Specialist

As a Key Account Customer Service Specialist, you will play a crucial role in strengthening relationships with high-value customers by ensuring seamless support, proactive communication, and exceptional service delivery. You will act as the primary point of contact for key accounts while optimizing case management and customer experience. Key Responsibilities Customer Relationship Management: Serve as the main point of contact for key accounts, ensuring consistent and team-personalized support, maintaining professionalism, quality, and empathy. Conduct proactive outreach, including scheduled check-ins, to address issues, provide updates, and reinforce customer confidence. Educate customers on product features, updates, and troubleshooting steps to empower them to utilize Trackman products fully. Facilitate customer onboarding for new hires and new products. Case Process Management: Oversee and track support cases related to key accounts, ensuring timely resolution and communication. Secure correct overview in cases, and that documentation is updated. Collaborate with internal teams (Support, Sales, HQ, and Product) to identify and escalate complex customer issues efficiently, to secure resolutions in a timely manner. Maintain accurate records of customer interactions, issues, resolutions, and proactive engagements. Proactive Support Reporting: Lead bi-weekly meetings with key accounts to provide status reports on open cases, software releases, feature updates, and product ins…

The full listing, requirements, and application form are on TrackMan's careers site.

Source: https://careers.trackman.com/o/key-account-customer-service-specialist-1
Aggregated from TrackMan's official careers feed, last checked 29 Jul 2026. If the role has been filled, it disappears from golfjobs.org on the next morning refresh.